Refund policy

Return & Refund Policy

Last Updated: June 2026

At PurCrave, we do not accept returns on food products once delivered.

Refunds & Replacements

You may be eligible for a refund or replacement if:

• The product is damaged during transit.
• The product is defective or unfit for consumption.
• You received the wrong product.
• The package was tampered with before delivery.

Please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.

Non-Eligible Cases

Refunds or replacements will not be provided for:

• Change of mind after purchase.
• Incorrect shipping details provided by the customer.
• Failed delivery due to customer unavailability.
• Requests made after 48 hours of delivery.

Order Cancellation

Orders may be cancelled only before dispatch. Once shipped, orders cannot be cancelled.

Refund Processing

Approved refunds will be processed within 5–7 business days to the original payment method.

Contact Us

For any concerns, please contact us at:

Email: care@purcrave.com